Return & Refund Policy
At Apexnira™, we want you to feel comfortable shopping with us.
This policy outlines the conditions under which items may be returned, exchanged, or refunded.
Our goal is to ensure a fair and transparent process while maintaining product quality standards.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the product must meet the following requirements:
• The item must be unused and in the same condition in which it was delivered
• All original packaging must be included
• Any tags or protective materials must remain attached (if applicable)
• Proof of purchase or order confirmation must be provided
Products that do not meet these conditions may not be eligible for return.
2. Initiating a Return
Before returning any product, customers must first contact our support team.
Return requests should be submitted to:
If the return request is approved, we will provide instructions regarding the return procedure and shipping process.
Please note:
Returns sent without prior authorization from our team may not be accepted.
3. Damaged or Incorrect Items
We recommend inspecting your order as soon as it arrives.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so our team can review the issue and provide an appropriate solution.
When reporting damage, photos of the product and packaging may be required to assist with the evaluation.
4. Non-Returnable Products
Certain items may not be eligible for return due to their nature.
These may include:
• Customized or made-to-order items
• Personal care or hygiene-related products
• Perishable goods or consumable items
• Hazardous materials or regulated products
In addition, the following items are generally not eligible for return:
• Discounted or clearance products
• Gift cards
If you are unsure whether your purchase qualifies for return, please contact our support team before initiating a request.
5. Exchanges
If you would like to replace an item with a different product, the recommended process is to return the original item first.
Once the return request has been approved and processed, you may place a new order for the preferred item.
This ensures the fastest replacement process.
6. European Union Consumer Rights
For orders delivered to countries within the European Union, customers may have the legal right to cancel or return their order within 14 days of delivery, without needing to provide a specific reason.
To qualify under this policy:
• The product must be unused
• It must remain in its original packaging
• Proof of purchase must be available
This consumer protection right applies in addition to our standard return policy.
7. Refund Processing
After we receive and inspect the returned item, our team will notify you regarding the approval status of your refund.
If approved:
• The refund will be issued to the original payment method used at checkout
• Processing may take up to 10 business days
Depending on your financial institution, additional time may be required for the refund to appear in your account.
If more than 15 business days have passed since the refund was approved, please contact our support team for assistance.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Company: Custom Craft Upholsterers Inc
Address: 3401 W Washington Blvd, Los Angeles, CA 90018
Phone: (323) 937-9557
Email: service@apexnira.com